Sr. Manager, Client Success

Job ID
2024-5736
Category
Corporate
Type
Regular Full-Time

Company Overview

Headquartered in Atlanta, Georgia, EyeSouth Partners is a premier network of integrated eye care practices located across the country. Our affiliated ophthalmology practices benefit from superior operational expertise, as well as investments in support staff, ongoing education, state-of-the-art technology, and strategic guidance with an absolute focus on clinical quality and a patient-first culture.

EyeSouth’s affiliate network consists of 40+ practices with approximately 2800 employees and over 300 doctors providing medical and surgical eye care services at approximately 175 locations including 20 surgery centers throughout Georgia, Texas, Louisiana, Florida, Tennessee, Ohio, Kentucky, Pennsylvania, Alabama, Illinois, North Carolina, and South Carolina.

Position Summary

The Sr. Manager of Client Success is responsible for facilitating and/or supporting Revenue Cycle operational effectiveness and performance improvement initiatives in collaboration with practice operations by building relationships with new affiliates and managing relationships with existing ones. Responsible for scoping projects, developing project plans, and assisting with implementing solutions. This also includes, initiating, executing, and managing Revenue Cycle operational effectiveness initiatives, research, and related projects. Serve as an “internal consultant” related to Revenue Cycle.

 

Work will span the course of operational and financial areas and will be determined based on areas in need of process improvement, improved results, project management and/or oversight such as development of processes, workflow analysis, strategic planning, and business plan development as well as other areas requiring attention.

 

The candidate performs operational research and root-cause investigations based on stakeholder requests; collaborates with operational stakeholders in the development and design of operational changes that will create revenue opportunities and drive best in class patient experiences; and ensures proper cataloging and use of industry best practices and benchmarks.

 

**Applicants who live and plan to work from the following states will not be considered at this time: Alaska, Arizona, California, Colorado, Delaware, Hawaii, Idaho, Montana, Maryland, Massachusetts, Michigan, Nevada, New Mexico, Oregon, New Hampshire, New Jersey, Utah, New York, Rhode Island, Washington, and Wyoming. Thank you for your interest.

Responsibilities

  • Utilizes critical relationship, collaborative and consensus building skills in interfacing with numerous executive leaders, key stakeholders, high level professionals and decision makers. Develops and maintains effective collaborative relationships and partnerships with clinic, ASC, and corporate leadership to drive improvement and embed consistent process to sustain best known practice solutions for RCM operations.
  • Identifies and prepares operational and financial metrics and provides appropriate interpretation and application of data. Designs, develops, and implements systems that provide financial, statistical, and operational information. Identifies and recommends enhancements to computer systems which support the revenue management operations.
  • Interprets quantitative trends and connects data to operational decisions, functional processes, and regional improvements. Serves as a principal liaison to executive leaders providing high-level communications and status reporting of projects, new policies, processes, and opportunities.
  • Develops and communicates policies/procedures and other business documentation. Provides and monitors assignments direct reports. Provides leadership and seasoned guidance coordinating projects, adhering to established methodology, managing deliverables, addressing risk factors, removing barriers, and providing problem resolution in meeting project plan deliverables.
  • Responsible for initiating activities beyond job scope and developing alternatives in response to short- and long-term business needs, including identifying opportunities to enhance revenue potential through market and operational trends ensuring continual market relevance of practices and growth.
  • Lead and provide operational directives for all revenue cycle activities related to the claims management and collections of the receivables and ensure timely, efficient cash collections to support the overall financial goals.
  • Analyze reporting to monitor trends and develop operational efficiencies and implement corrective action plans as necessary. Develop and implement strategic plans related to recovery efforts and revenue protection.
  • Build and manage strong positive and respectful relationships with RCM staff and department managers, Senior Leadership, Payer Relations, Finance, Operations, & Analytics.
  • Continuously monitor and drive towards established financial and operational benchmarks to identify and resolve variances and exceptions which may affect cash flow.
  • Performs other duties as assigned.

Qualifications

  • Minimum of (5) years’ experience within the area of revenue management, specifically managing performance improvement or continuous process improvement projects other management functions related to revenue cycle activities or an equivalent combination of education and experience. Experience in a complex multi-entity healthcare organization or large complex revenue cycle services preferred.
  • Exhibits superior management skills that emphasize team‑building and strong leadership with the ability to provide clear direction to the department. Must demonstrate strong organizational skills leading a combination of direct and dotted‑line reporting relationships.
  • Extensive knowledge of and experience in project plan development, workflow analysis, and managing complex process improvement/change management projects. Ability to drive change and positive results and respond to difficult situations with ease. Extensive experience planning, formulating, and executing strategies. Ability to identify, evaluate and demonstrate operational opportunities, business needs and recognize the interests of executive leaders, key stakeholders, and decision makers.
  • Excellent interpersonal, consultative, relationship and consensus building skills to effectively lead and facilitate multi-functional teams, develop collaborative partnerships with executive leaders, key stakeholders and decision makers, and operate comfortably in a collaborative, shared leadership environment. Ability to influence results, garner support and tactfully manage complex relationships across the organization. Ability to read the subtle nuances of situations and react/plan accordingly.
  • Demonstrates superior written and verbal communication skills. Ability to facilitate communications between diverse groups. Ability to effectively identify, assess and facilitate improvements and solutions and present advisory and persuasive recommendations.
  • Effective critical thinking, problem solving and decision-making skills. Strong quantitative and analytical abilities to process and display data.

Company Benefits

We offer a competitive benefits package to our employees:

  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package

We also offer the following benefits for FREE:

  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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