Front Desk Associate

Love what you see, see what you love!  Our mission is to enhance the quality of life for each patient by providing compassionate and excellent care using the latest advancements in healthcare.  Central Florida Eye Specialists takes pride in practicing our core values: Quality, Respect, Compassion, and Excellence.  Our amazing leadership team is committed to cultivating and maintaining an employee centric work environment where every employee has a voice and a platform to share their ideas and suggestions, are encouraged and incentivized to broaden their education and training and are invited to participate in the numerous employee activities offered monthly.  

Central Florida Eye Specialists is affiliated with EyeSouth Partners' premier network of Ophthalmic Medical Services

The Patient Services Specialists (front desk associate) position allows you to provide a welcoming environment to both our patients and physicians.  This position also provides an opportunity to grow into other roles such as Ophthalmic Technician/Scribe or Surgery Coordinator.  Our patient services staff report high levels of satisfaction with their roles at Central Florida Eye Specialists because they get to play a vital role in building relationships with our patients and creating a memorable experience for them.  Though the days may be long and busy, we find the results to be well worth the effort. 

Our patient services specialists (front desk associates) greet and check in patients, verifying demographic information, obtaining signatures on patient consents, capturing insurance cards, verifying authorization accuracy, collect co-pays and past due balances, working reschedule and recall lists, and balance end of day deposits.  This is a great position for someone who has customer service experience, regardless of industry.  We will train the right candidate.

Position Responsibilities: 

• Make outbound calls
• Obtain demographic information, including insurance and running for verification
• Schedule appointments according to our company protocols
• Obtain copies of driver’s licenses and insurance cards
• Explain consent forms and obtain patient signatures
• Test and measure eye muscle function
• Collect co-pays, past due balances, and set-up payment plans as necessary
• Process incoming faxes, scan documents into patient charts, and send for medical review
• Call patient referrals daily
• Send office notes/scheduling updates to referring physicians
• Check out patients and schedule follow up appointments appropriately
• Help clinical team coordinate outbound referrals
• Balance cash drawer daily
• Prepare nightly deposit
• Work reschedule and recall list
• Communicate frequently with clinical/optical teams
• Properly enter medical codes using ICD-10 system
• Other duties as assigned

Performed other duties as assigned:

• Make sure kitchen, waiting rooms and restrooms are stocked and clean
• Attend weekly department meetings
• Process medical records requests; both incoming and outgoing
• Understand HIPAA and can maintain confidentiality
• Obvious enthusiasm and interest in required
• Have an outgoing personality with professional demeanor
• Have a true desire to learn and the ability to think critically
• The ability to communicate effectively to employees and patients
• Can make independent and accurate decisions
• Have an attitude that reflects a desire to go beyond the minimum required duties
• Understanding that dependent upon need there may be instances where he/she is asked to travel to satellite offices

Required Qualifications:

• Medical work experience NOT required, but it can increase your starting rate 
• Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork
• Strong interpersonal skills (effective listening, clear communication, effective customer problem resolution, warm demeanor)
• Able to work long and irregular hours, and travel to different locations based on clinic needs
• Ability to master ophthalmology terminology
• Required to have reliable transportation between local clinics during the workday (mileage is reimbursed)
• High School Graduate

Desired Qualifications:

• Experience in a busy health care facility, optometry, ophthalmology and/or retina clinic
• CPSS Certification
• Bilingual in Spanish

Physical Demands:

• Ability to view patient images and operate computer devices
• Ability to converse with patients - speaking and hearing
• Frequent use of a computer, keyboard, and mouse
• Near constant standing and walking

Other Position Details:

• Schedule varies depending on assigned role and/or assigned physician
• Monday to Friday schedule
• Uniform/Scrub allowance of $200
• Some job titles that usually have relevant experience for this position: medical assistant, phlebotomist, certified nurses assistant

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.