Clinic Billing Associate

Georgia Eye Associates started providing care in 1988 with an experienced team of optometrists and ophthalmologists they specialize in laser refractive surgery, including Lasik, as well as no-stitch and laser cataract surgery while also offering additional services such as multifocal lens implants and cornea repair/transplants.

The Clinic Billing Associate serves as a key contact for patients and staff, handling a broad range of administrative and support responsibilities within the clinic. Primary duties include verifying insurance information, collecting and reconciling patient payments, assisting with appointment scheduling, and managing patient records. The role also involves providing support with billing inquiries, coordinating communication between departments, and ensuring accurate documentation for both billing and surgical processes.

This position requires at least two years of relevant medical office or billing experience, proficiency in electronic medical records and basic computer applications, and excellent organizational, interpersonal, and communication skills. The assistant must be able to multitask efficiently in a fast-paced environment, maintain professionalism when handling sensitive information, and collaborate effectively with physicians, patients, and other staff. Additional responsibilities include responding to patient inquiries, supporting surgery coordination tasks, managing office supplies, and adhering to all clinic policies and procedures.

Front Desk Assistant Duties

• Print daily patient charts and verify insurance information across all locations.
• Collect and reconcile payments, ensuring comprehensive and accurate financial records.
• Assist with scheduling through SolutionReach and online platforms.
• Provide support with billing-related calls.
• A/R and collections prior to appointments. 
• Prepare and submit end-of-day reports for management.
• Conduct follow-up on RingCentral communications.
• Scan fee tickets in a timely manner.
• Facilitate in-office medical records requests.
• Order and maintain inventory of office supplies as necessary.
• Schedule appointments for Georgia Retina patients.

Surgery Coordinator Assistant Duties

• Make pre-operative and post-operative reminder calls to patients.
• Place reminder calls regarding medication drops.
• Coordinate with BV & E on patients’ payments and process surgery-related payments for coordinators.
• Audit weekly schedules for outstanding balances and ensure payment collection prior to surgery.
• Scan and organize pre-surgery and post-operative documentation for accurate records.
• Assemble informational packets for upcoming surgeries.
• Serve as CCC Teams Calls Liaison.
• Provide coverage when the scheduler is unavailable.
• Reschedule patient appointments if the physician is out of office.
• Follow up with patients who have cancelled their appointments.
• Manage daily schedules for surgery coordinators.

Billing Assistant Duties

• Responsible for ensuring claims are accurate and complete.
• Obtains necessary authorizations for billing processes.
• Resolves billing inquiries through various communication channels.
• Works with patients and staff to address outstanding balances.
• Handles sensitive information professionally.
• Provides customer service related to billing matters.
• Requires at least two years of medical insurance or billing experience.
• Proficient with electronic medical records.
• Demonstrates intermediate computer skills.
• Able to work independently and collaboratively in a fast-paced environment.
• Exhibits strong organizational, interpersonal, and communication skills.
• Displays attention to detail and sound judgment when responding to inquiries.

• Associate must possess AA/BA/BS degree or combination of relevant work experience.  
• Minimum of two (2) years Medical Insurance/Healthcare Billing and Collections experience in a medical practice or health system. 
• Minimum 2 years of experience working with patient customer service.
• Experience with EMR software (with Ophthalmology specific software preferred).
• Experience with obtaining insurance authorizations and referrals.  
• Must have the ability to travel to all our locations as needed.  
• Ability to multi-task efficiently and effectively. 
• Strong reliability with good attendance and punctuality
• Self-motivated with strong organizational skills and superior attention to detail
• Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint. 
• Ability to work well under pressure. 
• Demonstrate the ability to adapt efficiently to changing environments and shifting responsibilities.
• Team player that develops strong collaborative working relationships with internal partners and can effectively engage and ability to build consensus among cross-functional teams 

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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