Clinical Manager

Job ID
Job Locations
US-OH-West Chester
Clinical Staff
Regular Full-Time

Company Overview

At MidWest Eye Center, we are committed to your total eye care. Our staff provides an innovative and integrated approach, using state-of-the-art technology, combined with the utmost in personal attention and service. Whether it’s performing Lasik or treating retina conditions or removing cataracts, you can be sure of the quality of vision care provided by our team of skilled, caring professionals. MidWest Eye Center has a complete roster of board-certified Ophthalmologists, Retina Specialists and Optometrists, offering diagnosis along with surgical and non-surgical treatment for eye diseases MidWest Eye Center’s Cincinnati, Ohio and Northern Kentucky locations are easily accessible from the surrounding Tri-state area.

Position Summary

The Clinical Manager provides oversight of the clinical activity within the practice and handles the training of current and new technicians on exam skills, diagnostic equipment, and new clinical procedures and policies. Efficiently directs the workflow of technicians to ensure smooth patient flow. The Clinical Manager provides leadership, has excellent problem-solving skills, and is knowledgeable of applicable laws, regulations, and standards by JCAHPO and other regulatory agencies.


This position would manage clinical staff in West Chester, Hamilton, Oxford, Eastgate, Anderson and the west side.


Clinical Training & Development  

  • Plans, develops, and administers a comprehensive clinical education and development program for clinical staff.  

  • Completes annual/bi-annual skills competencies for all active ophthalmic technicians, senior technicians, lead technicians, and any other clinical staff roles 

  • Provide training on all new and current diagnostic equipment as needed 

  • Supplies help in direct service tasks when short staffed. 

  • Aids with patient flow, diagnostic testing, and technician exam components 

  • Holds regular technician training seminars/meetings 

  • Monitor clinical supplies keeping inventory controls, order clinical supplies as necessary within budget  

  • Work with providers to develop a manual of protocols for each provider and keep manual updated as new providers join the organization or needs change. 

  • Coordinates in-house continuing education programs. 

  • Coordinates in-house clinical information sessions open to non-clinical personnel (i.e. how to triage patients). 

  • Continuously reviews the effectiveness of the educational program and makes changes as appropriate. 

  • Develops on-boarding process for training new technicians and other clinical staff, including training on EMR 

Human Resources 

  • Is dedicated Day 1 Contact for new technicians, responsible for completing I9s.  

  • Evaluates clinical technician staff performance and recommends merit increases, promotions, and disciplinary procedures to the Practice Administrator. 

  • Monitor and adjust staffing based on overtime weekly for all direct reports; approves all time off requests 

  • Responsible for onboarding of new clinical hires, with emphasis on skills that may need refining 

  • Conduct new hire 90 day and annual performance reviews for clinical staff 

  • Responsible for the disciplinary actions and terminations of employees in conjunction with HR  

  • Assists Office Managers with the interviewing and recommending of clinical candidates. 

  • Develops and implements policies and procedures with the assistance of the Practice Administrator.   Ensures policies and procedures are understood by clinical staff. 


  • Responsible for all aspects of OSHA, to include documentation and training 

  • Responsible for MSDS maintenance 

  • Creates and continually updates policy and procedures for technicians for inclusion in clinic manual, including EMR procedures and updates 

  • Exercises discretion and independent judgment 

  • Contributes to the team effort by completing other tasks as needed.  


  • Bachelor’s Degree in preferred, or the equivalent years related experience 

  • 5 years of management experience strongly preferred 

  • 5 years of Ophthalmology experience strongly preferred 

  • Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint. 

  • Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external. 

  • Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level. 

  • Self-motivated with strong organizational skills and superior attention to detail. 

  • Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes. 

  • Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility 

  • Team player that develops strong collaborative working relationships with internal partners and can effectively engage and ability to build consensus among cross-functional teams. 

  • Strong problem solving and negotiation skills. 

Company Benefits

We offer a competitive benefits package to our employees:

  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • Telemedicine
  • Generous PTO Package

We also offer the following benefits for FREE:

  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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