Office Manager I

South Georgia North Florida Eye Partners offers a variety of eye care services from detection and medical treatment of eye diseases and injuries to advanced procedures including Lasik and cataract surgeries. We also have an on-site Optical Shop that carries the latest in designer frames and sunglasses. We offer several locations including Valdosta, Tifton, Douglas, and Madison..

We are actively recruiting for an open position of Office Manager - Full Time, at our Affiliate, South Georgia | North Florida Eye Partners located in Valdosta, GA.

The Office Manager is responsible for supervising and overseeing staff and clinical activities at the assigned office location. The Office Manager ensures quality services are provided according to established policies and procedures and is responsible for working in collaboration with practice physician(s) to manage patient schedules. The Office Manager is also responsible for assigned portions of training, budgeting, scheduling, facilities management, and purchasing. The Office Manager works closely with Human Resources and Administration on employee performance evaluations, hiring, transfers, promotions, and employee relations concerns.

Office Management

• Day-to-day management of operations for the organization
• Ensure efficiency and effectiveness of clinic and front desk process
• Triage IT support requests and needs
• Place/approve office supply orders, accurately sort mail
• Lead/participate in weekly office operations meetings
• Manage physician schedules and assist with physician schedule templates as needed
• Aid with patient flow in clinic, moving and readjusting staff as needed for proper clinic coverage
• Troubleshoot issues daily pertaining to patient care and scheduling
• Conduct monthly team meetings with all direct reports
• Update daily huddle information and display for all to view
• Other duties as assigned

Medical Records

• Ensure medical records processes and procedures run efficiently and accurately
• Identify inefficiencies and recommend solutions according to best practices

Surgery Scheduling Operations

• Troubleshoot daily issues pertaining to patient care and surgery scheduling process
• Assist in process creation and update for surgery scheduling team(s)
• Hold regular meetings with surgery schedulers for feedback, process improvement, and to address issues/concerns

Human Resources

• Manage employee time, attendance and approve time off requests as outlined in the Policy & Procedure manual
• Monitor and adjust staffing based on weekly overtime for direct reports
• Responsible for onboarding of new front desk associates, surgery schedulers, and ophthalmic technicians
• Conduct new hire 90 day and annual performance reviews for all direct reports with input from clinical coordinator/trainer for all clinical staff
• Responsible for disciplinary actions and termination of employees in conjunction with HR
• Evaluate employees as appropriate based on job duties and adherence to company policies and procedures. Provide feedback on an on-going bases and conduct timely annual employee performance reviews in partnership with the Practice Administrator and Human Resources

RCM/In-office Billing

• Review outstanding balance report and work with front desk associates to collect patient payments (co-payments and prior balances)
• Manage missing charge reports
• Reconcile daily cash flow and management with NexTech and collected funds; complete weekly bank deposits

Reputation Management

• Daily/Weekly monitor of patient comments and surveys using current reputation management software and websites.
• Work with marketing team to respond to on-line comments timely after posting (Google, Facebook, etc.)

Compliance

• Responsible for all aspects of OSHA, to include documentation and training
• Responsible for clinic and office safety & continued staff training

Education:

• High school Diploma or equivalent, secondary education in management or related field preferred.

Experience: 

• Minimum of 4 years of progressively responsible operations experience in a healthcare environment required

• Language skills: ability to clearly communicate thoughts and plans to clients, team members, and administration.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.

• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.

• Ability to hear and understand verbal feedback from clients.

• Computer skills: ability to use Windows based applications. Function successfully in electronic medical record.

• Reasoning Ability: ability to apply common sense to understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving several concrete variables in standardized situations.

• Professionalism: possess strong work ethic and high level of professionalism

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine (100% company paid)
• EAP (100% company paid)
• Group Life/AD&D (100% company paid)
• STD (100% company paid)
• LTD (100% company paid)
• Generous PTO Package
• 7.5 Paid Holidays
• Flexible Scheduling
• Employee Discounts and Perks

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees