Front Office Lead

At Kentucky Eye Institute, we are committed to providing our patients with the highest quality service, most compassionate care, and seamless transitions between healthcare settings.  Our practice is comprised of ophthalmologists, primary care optometrists, and a dedicated 60+ support staff. As one of the region’s premier eye care providers, we take great pride in caring for our patients. We invite you to become a part of our team in one of our 10 locations:  Corbin, Cynthiana, Lexington, London, Middlesboro, Morehead, Maysville, Paintsville, Mt. Sterling, and Versailles.

The primary role of the Front Desk Lead is to Coordinate and oversee activities of the front desk and front desk team members to ensure compassionate and professional care of patients and effective and efficient front desk workflow.

· Manage incoming doctor and patient phone calls and follow through as needed to ensure that both doctors and patients receive the highest level of customer service

· Oversee efficient and accurate demographic collections and charge entries.

· Troubleshoot medical records and patient flow for front desk.

· Troubleshoot daily charge entry issues for proper end of day closing.

· Oversee patient appointments on daily basis.

· Coordinate administrative activities to include accurate sorting of mail.

· Approve office supply orders.

· Close departments at end of day per guidelines.

· Oversee and maintain facility compliance standards.

· Participate in assigned operations meetings.

· Manage employee time, attendance, and PTO requests as outlined in the Policy & Procedure manual as directed.

· Educate employees as appropriate regarding office best practices.

· Manage/coordinate employee training.

· Evaluate employee performance and provide feedback on an on-going basis. Conduct timely annual performance reviews in partnership with the Operations Manager and Human Resources Manager.

· Bring employee complaints and potential disciplinary actions to the Operations Manager and/or Practice Administrator for timely resolution.

· Other duties as assigned

High school diploma or equivalent required.

· College degree in management or related field preferred.

· Minimum 2 years’ experience in personnel / office management preferred.

· Expert customer service and phone etiquette skills.

· Ability to execute multiple tasks and changing priorities in a fast-paced environment.

· Superior time management

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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