Regional IT Support I

The Regional IT Support I provides support to EyeSouth Partners affiliated businesses under the direction of the Vice President of IT Operations. Under general supervision, this role provides technical software, hardware, and network support to ESP technology users; clearly communicates technical solutions in a user-friendly, professional manner; provides one-on-one end-user training as needed, and performs related work as required.

• Provides day to day support of regional offices for EyeSouth Partners equipment, including network devices, computers and peripherals, camera systems, mobile devices, and any ESP owned technology at the direction of the Vice President of IT Operations.
• Provides hands on installation and upgrades for affiliate locations.
• Proactively reports or address potential issues in offices and remote operations.
• Assists with testing of hardware and software applications.
• Tracks support requests in our ticketing system.
• Identify recurrent issues and proposes solutions.
• Responsible for providing ‘as needed’ technical support to ESP locations.
• Responsible for inventory control of IT equipment.
• Identifies, diagnoses, and resolves Level I support tickets; document issues and resolutions in the ticketing system.
• Provides one-on-one end-user problem resolution on-site and over the phone/remotely
• Configuration, Installation, and support of computer hardware, software, and peripherals.
• Supports and repairs server systems and network equipment as assigned.
• Diagnoses and resolves end-user network or local printer problems, computer hardware problems and e-mail, Internet, and network access problems.
• Identifies, evaluates and solves end-user workstation problems; supports and trains end-users in a wide range of software applications as needed; works with minimal supervision.
• Contributes to the team effort by completing tasks/projects as needed.

• 2+ years of Information Technology related studies or work experience required.

• Ability to travel via car or plane to assigned affiliated locations as needed; travel 50%.
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
• Self-motivated with strong organizational skills and superior attention to detail.
• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes.
• Team player that develops strong collaborative working relationships with internal partners and can effectively engage and ability to build consensus among cross-functional teams
• Strong problem solving and negotiation skills

PHYSICAL DEMANDS AND CONDITIONS

• Standard office environment with exposure to communicable disease.
• Travel to Clinic/Group Medical Practice environment with exposure to bloodborne pathogens and other potentially hazardous chemicals.
• Sedentary work. Exerting up to 20 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Particularly for sustained periods of time.
• Extending hand(s) and arm(s) in any direction.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Occasionally required to stoop, kneel, crouch, or crawl.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; using measurement devices; at distances close to the eyes. Specific vision abilities required by this position include close hearing, vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The worker is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.