Contact Lens Associate

Headquartered in Atlanta, GA, EyeSouth Partners is an eye care physician services organization committed to partnering with leading physicians to build a premier network of eye care services in throughout the Southeast. EyeSouth’s partner practices’ clinical mission is to provide high quality medical and surgical specialty eye care. EyeSouth supports its affiliated practices and physician partners with capital, administrative resources, operating expertise, and strategic guidance with an absolute focus on clinical quality and a patient-first culture.

EyeSouth’s affiliate network consists of over 40 practices with 300+ doctors providing medical and surgical eye care services at over 175 clinic locations and 20+ ambulatory surgery centers throughout Georgia, Texas, Louisiana, Florida, Tennessee, Ohio, Kentucky, Alabama, Illinois, Pennsylvania, New York, North Carolina, and South Carolina. 

The Contact Lens Associate is responsible for ordering, fitting, and dispensing contact lenses. This position will perform day-to-day tasks to ensure all optical patients' needs are met, including, contact lens insertion and removal classes and follow-up care. They must possess strong sales skills by demonstrating a high level of knowledge about our products. The Contact Lens Associate must be able to work with our diverse base of customers (i.e. pediatric, adolescent, and adult) by delivering quality care and outstanding and friendly customer service and establishing customer loyalty.

• Interpret contact lens prescriptions written by ophthalmologist or optometrist to determine proper specifications and brand
• Recommend appropriate contact lenses after considering the prescription and the patient's lifestyle needs
• Sell and Dispense contact lenses under supervision of physician or LDO
• Place contact lens orders with appropriate vendors - Instructs patients on proper insertion, removal, and proper care for contact lenses
• Troubleshoot patient RX issues and act as a liaison between patient and physician
• Maintain Contact Lens Trial Inventory
• Properly document, track, and follow-up on patient orders to ensure superb customer service

Qualifications:

• Associates must possess either a High School Diploma or GED
• 2 years experience preferred
• Ability to demonstrate eye–hand coordination, manual/finger dexterity, agility, and color vision and depth perception with visual acuity correctable to 20/25 while fitting eyeglasses and contacts
• Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
• Self-motivated with strong organizational skills and superior attention to detail
• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes
• Team player that develops strong collaborative working relationships with internal partners and can effectively engage and to build consensus among cross-functional teams

Preferred Skills:

• Apprentice Dispensing Optician License preferred
• ABO and/or NCLE preferred

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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