Contact Lens Associate

At Atlantic Eye Institute, our mission is to help our patients live their vision through exceptional, compassionate and honest eye care for every stage of life. And treat them like members of our family—because they are.

Living Our Vision: They say seeing is believing. But we say it’s much more than that. Seeing is how the story of our life is told. A journey that unfolds through your very own eyes. A journey we’re on together, every step of the way—from a child’s first eye exam, to their first pair of glasses and contacts, to LASIK, and even cataracts, we help you see the world better at every stage in your life. Any age, any problem, any time, we will be there. That’s because at Atlantic Eye Institute we believe in the power of seeing things clearly.

Every vivid color. Every precise movement. Every memory. And so, our team remains committed to you, from the most advanced technology and personalized care to being available 24/7 and always doing the right thing. This is our vision for you: A world where seeing isn’t just believing; seeing clearly is living fully. That’s why at Atlantic Eye Institute, we not only help improve your vision—we help you Live Your Vision.

We invite you to join our team!

A Contact Lens Associate fits, dispenses, and manages contact lenses, educating patients on proper use, insertion, removal, and care, while also handling inventory, processing orders, maintaining records, and assisting with sales. Key duties include patient training, troubleshooting issues, inventory management, assisting with clinical testing as directed by Clinical Manger and providing excellent customer service.

• Teaches patients to insert, remove, and care for contact lenses
• Provides guidance on proper hygiene, cleaning solutions, and wearing schedules
• Ensures first-time wearers feel comfortable and confident
• Dispenses trial or purchased contact lenses under the supervision of a Licensed Dispensing Optician or Optometrist.
• Explains usage instructions, expiration dates, and follow-up requirements
• Assists optometrist or ophthalmologist by preparing exam rooms, gathering diagnostic tools, or helping manage patient flow
• Performs basic pre-testing, depending on the practice (vision screening, auto-refraction, lensometry, etc.)
• Manages inventory, stock lenses, and order replacements or special lenses.
• Verifies prescriptions and check insurance coverage if applicable
• Processes payments and maintain patient records
• Answers questions about lens types (daily, monthly, toric, multifocal, specialty lenses)
• Addresses comfort or fit issues and coordinate follow-up care
• Provides excellent customer experience from start to finish
• Participates in daily team huddles and meetings as required and scheduled.
• All other duties as assigned such as special testing

• High School Diploma or the equivalent years related experience required
• Minimum of 1 year medical office experience strongly preferred

• Strong reliability with good attendance and punctuality.

KEY SKILLS

• Strong interpersonal and communication skills
• Strong teaching skills and patience to work with new learners
• Attention to detail for accurate data entry and insurance verification; basic understanding of healthcare and vision insurance payers and programs
• Strong organizational skills
• Ability to multitask in a fast-paced environment
• Familiarity with healthcare regulations (HIPAA, privacy laws)
• Excellent customer service skills

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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